Terms of Service

Last updated: July 10, 2025

Welcome to SDG Private Client LC (“we,” “us,” or “our”). By engaging our services or accessing our website, you agree to the following terms and conditions. These Terms govern all custom orders, consultations, and transactions with SDG Private Client LC. Please read them carefully.

1. Custom Jewelry Orders

  • Each piece is individually made to order and handcrafted based on your specifications.

  • All custom design sales are final and non-refundable once production has commenced.

  • A non-refundable deposit is required to begin sourcing and design.

  • Final payment must be received before delivery or shipment of the finished piece.

  • Estimated delivery timelines begin only after all details have been confirmed and payment is received. Delays due to client feedback, sourcing, or changes may affect delivery.

2. Consultations & Design Process

  • Design consultations may be conducted virtually or in person, by appointment only.

  • CAD renderings and 3D scans may be provided to assist in visualizing your piece.

  • Revisions beyond the initial design scope may incur additional fees and extend lead times.

3. Sourcing & Stone Selection

  • SDG Private Client LC specializes in ethically sourced diamonds and gemstones.

  • Stone availability and pricing fluctuate; quotes are only valid for a limited time.

  • Once a stone is reserved or approved by the client, changes may result in loss of deposit or require updated pricing.

4. Shipping & Delivery

  • All pieces are shipped fully insured, with adult signature required upon delivery.

  • We are not responsible for delays caused by carriers, customs, or third parties.

  • International clients are responsible for any duties, VAT, or import taxes applicable in their country.

5. Returns, Exchanges & Cancellations

  • Due to the custom nature of our work, we do not accept returns, exchanges, or cancellations once production has started.

  • In certain cases, minor post-delivery modifications may be possible for an additional fee.

6. Lifetime Service & Support

  • All SDG pieces include complimentary inspections, cleanings, and stone tightening for a minimum of 3 Years from the date of your order.

  • Damage from wear, resizing, or third-party work may void eligibility for complimentary services.

  • Repairs due to accidental damage or client misuse may incur a fee.

7. Product Descriptions & Imagery

  • We strive to accurately represent each piece through CAD renders, photos, and video previews. However, slight variations in color, size, and appearance are normal with handcrafted jewelry.

  • Final pieces may reflect artisanal nuances and natural stone characteristics.

8. Intellectual Property

  • All designs, renderings, photography, and written content are the sole property of SDG Private Client LC and may not be copied, distributed, or used without written permission.

  • Custom pieces designed through our process may not be replicated or reproduced by third parties.

9. Limitation of Liability

  • SDG Private Client LC is not liable for incidental or consequential damages arising from the use or misuse of our jewelry.

  • Maximum liability, in any case, shall not exceed the purchase price paid by the client.

10. Governing Law

These terms and any dispute arising from your relationship with SDG Private Client LC shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

11. Contact

For any questions regarding these Terms & Conditions, please contact us directly at:

concierge@sdgprivateclient.com
www.sdgprivateclient.com/contact